• Skip to main content
  • Skip to primary sidebar
  • Skip to footer

nSiteful Web Builders

Building a Better Web - One Site at a Time.

  • Home
  • About
    • Testimonials
    • Resources
  • Web Sites
  • Online Marketing
  • WordPress Support
    • Customized WordPress Training
    • 60-for-60 Sessions
  • Web Applications
  • Blog
    • Archive Listing Minimalistic
    • Blog Articles Grouped by Category
    • Case Studies
    • General
    • Portfolio
    • Reviews
    • Snippets
    • Techniques
  • Contact Jeff
    • Purchase Retainer Consulting Hours
    • About Retainer Consulting Hours

Live Chat

By Jeff Cohan, June 10, 2019

Try Live Chat Next Time You Need Customer Service

When you’re a consumer dealing with an online merchant and you have pre-sale questions or need support for a product or service you’ve purchased, you have a number of options. In this article, I enthusiastically encourage you to give Live Chat a chance. I offer my reasons for preferring Live Chat to phone and email support, and I include an example of a successful — and money-saving — Live Chat I had with my wireless provider.

Read more…

Written by Jeff Cohan · Categorized: General · Tagged: Customer Service, Live Chat

By Jeff Cohan, May 30, 2019

7 Lessons I’ve Learned from Live Chat

Live Chat widgets

I’ve installed Live Chat on the Web sites of a number of clients. Most of those clients — especially those who hadn’t used Live Chat themselves as “consumers” — initially pushed back when I suggested they offer this particular form of customer service.

They had lots of common preconceptions. Now that I have a fair amount of experience as a Live Chat “agent” under my belt (I provide Live Chat support on behalf of most of these clients), I can tell you that most of those preconceptions were misconceptions.

Read more…

Written by Jeff Cohan · Categorized: General · Tagged: Customer Service, Live Chat, WordPress

By Jeff Cohan, July 26, 2016

Offer Live Chat for Enhanced Customer Engagement and Sales

Tawk.to plugin image

Live Chat is here to stay, and smart businesses everywhere and in every industry are using it to provide the immediate personal touch that their prospects and customers long for. In this blog post, I discuss the Live Chat software I’m currently using (Tawk.to) and offer some reasons you ought to consider going “Live Chat” as soon as possible.

Read more…

Written by Jeff Cohan · Categorized: General · Tagged: Customer Service, Live Chat, Plugins, WordPress

Primary Sidebar

mailchimp signup

Subscribe to get notified when new articles are published. Unsubscribe any time. No spam. I promise. Check out my newsletter archives.

social

Twitter Facebook LinkedIn

Recent Articles

  • Use Case for Custom Post Type: “In The News” March 10, 2023
  • Create a Custom Shortcode to Display a MemberPress Membership Price ANYWHERE on Your Website February 5, 2023
  • Avoid Direct Styling; Use CSS Instead September 21, 2022
  • Blog Tags: What They Are (and What They’re Not) August 5, 2022
  • How to Create a Simple Custom Events Plugin May 24, 2022

Filter By Category/Tag

Categories

  • Case Studies (7)
  • General (61)
  • Portfolio (5)
  • Reviews (12)
  • Snippets (16)
  • Techniques (38)

Popular Tags

Advanced Custom Fields Blogging Child Themes Content Marketing CSS CSS Grid Customer Service Custom Fields Custom Post Types Diagnostics Facebook FooGallery Genesis Gutenberg HTML Images iPhone Libra Live Chat Marketing Media MemberPress MemberPress Courses mu-plugins MySQL Photo Gallery php Pinterest Plugins Post Formats Pricing Project Management Security SEO Seth Godin Shortcodes Social Networking Surveys Taxonomies Trello Twitter Video Web design Web forms WordPress

siteground wp hosting

Web Hosting

wp101

EasyWordPresstutorialvideosforbeginners.
MemberPress CTA

Footer

Background

Web Sites | WordPress Support | Web Applications.

Formally trained in liberal arts and education (I have a B.A. in Government from Harvard and studied Secondary Education at Rutgers Graduate School), I have honed my skills in the communication arts and sciences as a teacher, trainer, instructional designer, writer, photographer, calligrapher, helpdesk manager, database programmer, and multimedia developer.

(I've also been a group counselor, waiter, bartender, bicycle messenger boy, computer salesman, carpenter's helper, financial analyst, and school board president.)

Tech

Systems since 1983.
Web sites since 1994.
PHP since 2001.
WordPress since 2007.

Contact

770-772-5134
Email Jeff
Send Money
All Ways

Copyright 2023, nSiteful Web Builders, Inc.

 

Subscribe

Pardon the interruption. I know popups can be annoying. But I’d love to have you as a subscriber.

Sign up to be notified when new articles are published. Unsubscribe any time.

* indicates required

Powered by MailChimp

×