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Customer Service

By Jeff Cohan, June 10, 2019

Try Live Chat Next Time You Need Customer Service

When you’re a consumer dealing with an online merchant and you have pre-sale questions or need support for a product or service you’ve purchased, you have a number of options. In this article, I enthusiastically encourage you to give Live Chat a chance. I offer my reasons for preferring Live Chat to phone and email support, and I include an example of a successful — and money-saving — Live Chat I had with my wireless provider.

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Written by Jeff Cohan · Categorized: General · Tagged: Customer Service, Live Chat

By Jeff Cohan, May 30, 2019

7 Lessons I’ve Learned from Live Chat

Live Chat widgets

I’ve installed Live Chat on the Web sites of a number of clients. Most of those clients — especially those who hadn’t used Live Chat themselves as “consumers” — initially pushed back when I suggested they offer this particular form of customer service.

They had lots of common preconceptions. Now that I have a fair amount of experience as a Live Chat “agent” under my belt (I provide Live Chat support on behalf of most of these clients), I can tell you that most of those preconceptions were misconceptions.

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Written by Jeff Cohan · Categorized: General · Tagged: Customer Service, Live Chat, WordPress

By Jeff Cohan, July 26, 2016

Offer Live Chat for Enhanced Customer Engagement and Sales

Tawk.to plugin image

Live Chat is here to stay, and smart businesses everywhere and in every industry are using it to provide the immediate personal touch that their prospects and customers long for. In this blog post, I discuss the Live Chat software I’m currently using (Tawk.to) and offer some reasons you ought to consider going “Live Chat” as soon as possible.

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Written by Jeff Cohan · Categorized: General · Tagged: Customer Service, Live Chat, Plugins, WordPress

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Web Sites | WordPress Support | Web Applications.

Formally trained in liberal arts and education (I have a B.A. in Government from Harvard and studied Secondary Education at Rutgers Graduate School), I have honed my skills in the communication arts and sciences as a teacher, trainer, instructional designer, writer, photographer, calligrapher, helpdesk manager, database programmer, and multimedia developer.

(I've also been a group counselor, waiter, bartender, bicycle messenger boy, computer salesman, carpenter's helper, financial analyst, and school board president.)

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Systems since 1983.
Web sites since 1994.
PHP since 2001.
WordPress since 2007.

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