How to give me access to your hosting and domain accounts

Web Hosting Functions

There are a number of setup and maintenance functions that can be accomplished best (and in some cases exclusively) through your website’s hosting control panel. Examples:

• Setting up FTP (File Transfer Protocol)
• Configuring DNS (Domain Name System) settings, if your site’s nameserver resides in your hosting account
• Direct access to the WordPress database if/when troubleshooting requires it
• and more…

How you give me access to your web hosting control panel depends on where your site is hosted. Here are recommendations for common hosting platforms.

(Note: Only as a last resort should you share with me your hosting account credentials. Instead, you should add me to your hosting account as a user with administrative priviledges if your hosting account supports that.)

SiteGround: Giving Me Access to Your SiteGround Hosting Control Panel

In SiteGround, you be adding me as a “Collaborator”. This will give me access to all but a few of the functions that you, as “owner” of the hosting account, have. Examples of functions I will not have access to are:

• I will have no access to your Billing information
• I will have no access to your Email settings
• I cannot add websites to your hosting plan
• I cannot delete any backups

To make me a Collaborator on your SiteGround-hosted website:

1. Log into your SiteGround account
2. From any screen in your SiteGround account, click on your profile image in the upper right corner of the screen.
3. Select Manage Users
4. Click the ADD NEW USER button
5. Select Collaborator
6. If you host multiple domains on your hosting account, select the appropriate domain from the dropdown list
7. Enter my name: Jeff Cohan
8. Enter this email address: jeff@nsiteful.com

Once you complete this process, I will be notified that you have added me as a user, and I will accept the assignment.

GoDaddy: Giving Me Access to Your GoDaddy Hosting and/or Domains Control Panel

GoDaddy calls giving access to account features “Delegating”.

1. Log into your GoDaddy account.
2. From any page, click on your initials (in the upper right corner)
3. Select Account Settings from the dropdown menu
4. Click on the Account Settings link and select Delegate Access
5. In the section headed “People who can access my account”, click +Invite to Access
6. Enter my name: Jeff Cohan
7. Enter the email associated with my GoDaddy account: jdcohan@bellsouth.net
8. Select Products & Domains
9. Click the Invite button.

Once you complete this process, I will be notified that you have delegated access to me, and I will accept the assignment.

Other Hosting Platforms

Refer to the first section on this page for the features and functions I need access to. Perhaps your web host support team can help you. Let me know if you have questions; having worked with more web hosting firms in my day than I care to admit, I’m sure we can make things work.