Applicability
Unless otherwise noted, Pre-paid Retainer Consulting Hours (RCHs) are usable for effort (including design, consultation, and implementation) related to basic changes to Web-site content (such as adding or modifying text on existing pages; simple processing of new images for inclusion on the site; etc.) as well as to larger projects whose requirements are not adequately specified.
Chargeable consulting effort includes correspondence, discussions, and analysis required for and related to the work nSiteful performs and/or will be performing.
More complex modifications (e.g., those requiring special programming) may, at nSiteful’s discretion, constitute an Enhancement Project and would be billed at a negotiated fixed rate, based on clearly defined project requirements.
Estimates
Please note that nSiteful does not provide estimates for work covered by Pre-Paid RCHs. Under a Pre-Paid RCH arrangement, neither the work that will be done nor the time it will take to do the work is specified.
A primary reason we are willing to discount our RCHs so steeply is to avoid the process of developing fee quotations for projects whose requirements are not adequately specified and for multiple, small mini-projects. If you prefer or require a fixed-fee quotation for a definable scope of work, we will be happy to consider presenting a fixed-fee quote for those requirements.
Estimates and Purchasing Advice
While we can sometimes give rough estimates about a defined scope of work, please do not treat those as binding estimates or as the sole basis for your decision as to how many hours to pre-purchase.
The decision as to the number of consulting hours a client pre-purchases is always the client’s decision. nSiteful tries to incent clients to buy MORE hours at one time by:
- offering increasing discount levels
- allowing rollover of hours
- allowing trade-in of hours
Tracking
Consulting effort is tracked and decremented from Client’s bank of Pre-Paid Retainer Consulting Hours in tenth-of-an-hour (6-minute) increments, based on our time sheets.
We won’t nickle-and-dime you, and we always try to err on the conservative side in determining your charges. For example, we will not charge you for time spent researching technical issues that have broad applicability (i.e., we are likely to use with other clients). We will not charge you for time spent debugging our own code. We want your experience with us to be a happy one, marked by the belief that you’re getting a great deal.
Notification
nSiteful will notify you when your bank of RCHs is close to being used up. nSiteful may, as a courtesy, provide you with occasional summaries of the status of your RCH bank. If you have questions about work performed and charged, we will provide summary reports at your request and then answer any questions you have.
Carry-Over
Client’s bank of Pre-Paid Retainer Consulting Hours do not expire.
Extra Work
Extra Work performed by nSiteful when Client’s bank of Pre-Paid Retainer Consulting Hours is used up or is in a deficit is subject to being invoiced on a Time-Billed basis. If the product of the Extra Work has already been delivered (e.g., changes uploaded to your live Web site; artwork delivered; etc.), said invoice will be due and payable in seven (7) calendar days (adjusted for any intervening holidays observed by the U.S. Postal Service).
Time-Billed
On a Time-Billed basis, nSiteful will perform updates and maintenance services for you at the Standard hourly rate for one (1) RCH (see current rates here). Charges are totalled and rounded up to the nearest half-hour, and an email invoice is sent at the end of each calendar month; payment is due seven (7) calendar days after invoice date.
Rates
We have two rate schedules for Retainer Consulting Hours:
Our current rates are published here.
(Our VIP Rates have been discontinued and replaced by what we believe is an even better Rewards Program.)
RCH Trade-In Policy Policy
In our continuing efforts to meet and exceed our customers’ expectations, nSiteful offers the following policy:
If a client contracts with nSiteful for a Fixed-Fee project, the client may trade in RCHs as payment for said services. As of December, 2008, this Trade-In Policy extends to fees for these previously-excluded services: Web Hosting, E-mail Services and Technical Support.
Exchange Rate
For trade-in purposes, RCH hours shall have a value of $100 per hour.
Exclusions
This Trade-In option does NOT apply to the following:
- Services paid through PayPal Subscriptions
- Disk Usage overage charges
- Bandwidth overage charges
- Late Fees and other penalty charges
Limitations
To trade in RCHs, the client’s bank of RCHs must be in good standing (i.e., in the black). In addition, the client’s RCH bank must have enough hours in his or her RCH bank to fully cover the trade-in.
RCHs are non-refundable.
Illustration
(This illustration assumes that the trade-in rate is $100/hour.)
Acme Consulting, Inc. is an nSiteful client with four (4) pre-paid RCHs in its bank.
Acme wants to add a membership system to its website and has asked for a fixed-fee quotation for the project.
I determine that a fee of $800 would cover all itemized deliverables. At $100 per hour, that equates to 8 RCHs.
Acme accepts the quotation, purchases four (4) additional hours to add to its RCH bank (to make a total of eight hours), and then trades in all 8 RCHs to launch the project.
Discussion
nSiteful’s RCH discount structure encourages clients to purchase more RCHs at one time: the more you buy, the greater the per-hour value. However, concern that a future enhancement might not be payable by RCHs could discourage you from purchasing RCHs at the more economical rates. nSiteful wants to remove that discouragement. Hence our RCH Trade-In policy.
(The Golden Rule pretty much dictated this one; if our roles were reversed, I would definitely want to have this option.)