nSiteful Web Builders

Building a Better Web - One Site at a Time.

General

Most articles in this category address general Web and Internet issues. Some of them are rants and ramblings that may have less to do with the Web and the Internet and more to do with life lessons and business lessons.

By Jeff -
Cats: General · Tags: , ,

7 Lessons I’ve Learned from Live Chat

I’ve installed Live Chat on the Web sites of a number of clients. Most of those clients — especially those who hadn’t used Live Chat themselves as “consumers” — initially pushed back when I suggested they offer this particular form of customer service.

They had lots of common preconceptions. Now that I have a fair amount of experience as a Live Chat “agent” under my belt (I provide Live Chat support on behalf of most of these clients), I can tell you that most of those preconceptions were misconceptions.

Read more…

By Jeff -
Cats: General

Life Happens

In case you’ve been wondering where I’ve been for the past 15 months, this brief blog article addresses the question. I also take the opportunity to update interested readers on the current focus of nSiteful Web builders. Thanks for listening.

Read more…

By Jeff -
Cats: General · Tags: ,

How to Create an Effective Value Proposition

Ray Kinsella, in “Field of Dreams”, turned his cornfield into a baseball diamond, and people came. In real life, as business owners, we have to persuade people to come. We do this by establishing trust, being reliable, treating customers with respect, and offering quality goods and services at prices that are deemed valuable. And when it comes to our marketing efforts, we persuade people to take the first steps by presenting a value proposition that resonates with them — a value proposition that shows, most of all, that we understand who they are and where they want to be. This article offers a formula for building an effective value proposition that increases your chances of engaging with the members of your target audiences.

Read more…

By Jeff -
Cats: General · Tags: ,

What Exactly is a Web Application, Anyway?

When I tell people my business is building and maintaining Web sites and Web applications and providing WordPress support services, I get interesting reactions.

Pretty much everyone knows what a Web site is.

Fellow WordPress developers/designers and WordPress Do-It-Yourselfers (people who build and manage their own WordPress Web sites) know what WordPress support means.

But many people don’t understand what I mean by “Web application“.

In this article, I attempt to explain.

Read more…

By Jeff -
Cats: General · Tags: , , ,

Offer Live Chat for Enhanced Customer Engagement and Sales

Live Chat is here to stay, and smart businesses everywhere and in every industry are using it to provide the immediate personal touch that their prospects and customers long for. In this blog post, I discuss the Live Chat software I’m currently using (Tawk.to) and offer some reasons you ought to consider going “Live Chat” as soon as possible.

Read more…

By Jeff -
Cats: General · Tags:

Decisions

The decisions we make (as well as the ones we don’t make, because not to decide is to decide) can have profound, life-changing consequences. Dang if that’s not both scary and exciting. In this article, I share a couple of anecdotes about decisions and remind myself it’s good to stop sometimes, smell the coffee, and reflect on things.

Read more…

By Jeff -
Cats: General · Tags: ,

Do I Need to Hire a WordPress Developer? – Part 1

Friends, family, acquaintances, and clients often ask the question, “Do I really need to hire a WordPress developer”? While WordPress is an extremely accessible tool for building Web sites, there are some reasons to consider bringing in a professional. In this admittedly thinly-veiled pitch, I offer some insights that focus on the potential problems associated with WordPress plugins – and how professional WordPress developers can avoid and address them.

Read more…

By Jeff -
Cats: General · Tags: ,

BlueHost Implements Auto-Updating of WordPress. WTF?

This is crazy. I’m not talking about managed sites here. BlueHost decided on their own to implement auto-updating of WordPress for all their shared hosting accounts using WordPress. And not just minor/security releases. I just discovered four sites I manage were updated to WordPress 4.3 without my knowledge or approval. I had good reasons for […]

Copyright 2026, nSiteful Web Builders, Inc.