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By Jeff Cohan,

A Time For Storytelling

It might seem odd in these extraordinary times for a Web guy to be encouraging people to blog more.

People are dying. Families are being torn apart. Livelihoods are being destroyed. I don’t think anyone alive has ever experienced such overwhelming uncertainty.

I know I’m running the risk of sounding tone deaf and out of touch to suggest we use this time to post stories online. Yet that’s exactly what I’m suggesting.

The art of storytelling is as old as the human race. I can’t think of a better time to breathe life into that art with our own stories.

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By Jeff Cohan,

Strong Testimonials – Problem with v2.40.2

Warning! Strong Testimonials is my go-to WordPress plugin for displaying testimonials. I use it on my own site and on many client sites. Today, after updating WordPress to version 5.4 — and updating Strong Testimonials from 2.40.1 to 2.40.2 — on one of those sites, the WordPress dashboard crashed. The error message: By downgrading back […]

By Jeff Cohan,

How to clear cache on iPhone and iPad

Sometimes your browser will show you a cached (remembered) version of a Web site, no matter how many times you click the “Refresh” button. This can be a problem if you are using an iPhone or iPad to inspect changes made to a Web site during development. Yes, you can use “Responsive Design Mode” in […]

nSiteful Portfolio

Joe Gitto Website: Blue Sky Coaching & Consulting

Joe Gitto is a 5-time entrepreneur and former corporate executive who, after selling his most recent business, turned all of his attention to his consulting practice: Blue Sky Coaching & Consulting. Joe needed a mobile responsive website to serve as the heart and hub of his online presence.

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By Jeff Cohan,

Try Live Chat Next Time You Need Customer Service

When you’re a consumer dealing with an online merchant and you have pre-sale questions or need support for a product or service you’ve purchased, you have a number of options. In this article, I enthusiastically encourage you to give Live Chat a chance. I offer my reasons for preferring Live Chat to phone and email support, and I include an example of a successful — and money-saving — Live Chat I had with my wireless provider.

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By Jeff Cohan,

7 Lessons I’ve Learned from Live Chat

I’ve installed Live Chat on the Web sites of a number of clients. Most of those clients — especially those who hadn’t used Live Chat themselves as “consumers” — initially pushed back when I suggested they offer this particular form of customer service.

They had lots of common preconceptions. Now that I have a fair amount of experience as a Live Chat “agent” under my belt (I provide Live Chat support on behalf of most of these clients), I can tell you that most of those preconceptions were misconceptions.

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By Jeff Cohan,

Dynamic Photo Galleries with Responsive Lightbox & Gallery

Responsive Lightbox & Gallery by dFactory is a WordPress plugin I’ve used and been a big fan of for a long time — back to when it was simply called Responsive Lightbox. In this article I show you how to use the “media folders” feature to create dynamic photo galleries that update themselves when you add new images to the media library.

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By Jeff Cohan,

I Built a WordPress Plugin for Downloadable Files

If you’ve ever embedded a PDF file or other downloadable file in WordPress posts or pages using the standard “Add Media” button, you probably know what a pain it can be if and when — but most likely when — that file needs to be updated.

You can’t just upload the newly updated file to the Media Library and expect “voila” to happen.

Even if the updated file has the same filename as the original, WordPress will rename it on upload rather than replace the old one with the new one. (I’ve tried a plugin that offers this replacement functionality, but it wasn’t user-friendly and fell short in other ways.)

So I made my own plugin.

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nSiteful Portfolio

Gary O’Sullivan Website

Gary O’Sullivan is a preeminent speaker, consultant, and trainer in the Cemetery and Funeral profession. I built Gary’s first Website (custom php/MySQL) in 2005 and maintained it and my relationship with Gary since then. Gary needed a new Website that is mobile responsive and better conveys the value he offers to his clients, so he engaged me on the new project.

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By Jeff Cohan,

Automatic “Visit Web Site” Links on WordPress Portfolio Posts

If your blog includes articles about Web sites you have built, here’s a simple way to automagically and uniformly show “Visit Web Site” links at the end of all such posts. Sure, you could do this the old-fashioned way (hard coding the link), but there’s a better way. (Hint: You get to use that “Custom Fields” feature.)

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